Have you noticed inconsistencies in your Google Business Profile review counts? Many businesses have recently reported reduced review counts, sparking concerns about their online reputation. At Red Shark Digital, a leader in digital marketing and SEO services, we stay ahead of such issues to ensure your brand's online credibility remains intact.

Google Acknowledges Glitch

Google has acknowledged this problem and confirmed that it is a display glitch affecting how review counts are presented in search results. The good news is that your actual reviews are still safe and accessible via your GBP dashboard.

Key Details About the Issue

• Display Glitch Only: The error impacts visible review counts, not the reviews themselves.
• Reviews Remain Intact: All previous reviews can still be found in your dashboard.
• Google’s Acknowledgement: A Google representative addressed the issue on February 13, 2025, assuring businesses that they are actively working to resolve it.

“We’re aware of an issue affecting some Google Business Profiles, causing some profiles to show lower-than-actual review counts due to a display issue. The reviews themselves have not been removed. We’re working hard to resolve this and restore accurate review counts as quickly as possible.”

This statement underscores Google's commitment to resolving the glitch promptly.

Steps for Businesses to Manage the Situation

While waiting for Google to fix the issue, Red Shark Digital recommends the following steps to safeguard your online presence:

Verify Your Reviews:

• Log in to your GBP dashboard regularly to ensure all reviews are present.
• Cross-reference the dashboard review count with the number displayed to identify any discrepancies.

Stay Updated:

• Monitor Google’s official channels for announcements.
• Engage with the Google Business Profile Help Community for real-time updates and advice.

Maintain Consistency:

• Avoid unnecessary updates or edits to your GBP, as this might complicate the resolution process.

Communicate with Customers:

• Inform your customers about the issue, reassuring them their reviews are appreciated and will be visible soon.
• Encourage them to continue leaving feedback to bolster customer trust.

Preventative Measures for Future Issues

To minimize the impact of similar glitches in the future, Red Shark Digital advises businesses to take the following actions:

• Conduct Regular Backups: Export and save your GBP reviews and essential data periodically.
• Monitor Your Profile: Keep an eye on your GBP for any irregularities early on.
• Engage with Support: If you encounter issues, contact Google Support or consult the GBP Help Community immediately.

How Red Shark Digital Can Help

Managing digital assets, such as your Google Business Profile, effectively requires expertise and the right strategies. Red Shark Digital specializes in enhancing businesses' online presence through tailored SEO solutions and digital marketing strategies. From addressing temporary glitches like this to implementing preventative measures, our team keeps your online reputation remains flawless. Contact us today to ensure your company has the best marketing strategies for success.